Service Guide
The 4-hour agency minimum. The $2,000–$4,000/month you can't justify. The stranger hovering in Mom's living room with nothing to do. The constant phone-checking. The invisible labor of being a “cruise-ship director.”
A flat-fee subscription that bundles short, purposeful in-home visits with passive safety monitoring, 24/7 emergency response, and clinical coordination — starting at $1,000/month.
Week 1 · One-Time Setup
Before a single visit happens, we come to your home, learn routines, and install the safety layer. This is where we begin.
Visit 1 · 60 min
A team Lead tours the home with you. They map daily routines -when are meals, where do you sit, what staircase is sometimes a problem? This becomes the "system" that drives every future visit.
→ Everyone feels heard, not talked about
Visit 2 · 45 min
Small, non-intrusive sensors are placed on the fridge, bathroom door, bedroom, and main living areas. No cameras. No wearables unless requested. Activity is tracked by pattern, not surveillance.
→ Safety without sacrificing dignity
Access to the Family Dashboard -a simple web portal showing daily activity patterns. Plus a written Plan summarizing the visit schedule, key tasks, and clinical baselines.
3× or 7× Weekly · The Core Service
A trained, salaried Home Concierge arrives for a focused 90-minute session. Every minute has a purpose.
0:00 – 0:10
Greets you by name, does a quick visual assessment. How's your mood? Did you eat today? These notes go directly into the record for future reference.
0:10 – 0:45
Hauling laundry from the basement, changing bedsheets, cleaning the bathroom, prepping a fresh meal for the next 24 hours. The physical labor that causes falls and exhaustion.
0:45 – 1:20
A walk around the block or a guided stretch routine at home. Not "exercise time" -a conversation partner who's physically strong enough to be a safety net and interesting enough to motivate movement.
1:20 – 1:30
Visit notes logged (mood, appetite, mobility observations, concerns), home is secured. Total time in the home: exactly 90 minutes. Privacy returns immediately.
Why 90 minutes matters. Traditional agencies require 4-hour shifts and clients report that 60–70% of that time is passive/wasted. Our model eliminates idle time entirely. Every visit is short enough that you don't feel invaded, and dense enough that real work and time for engagement are balanced.
24/7 · Running in the Background
Between visits, the sensor network and command center are always on and working silently so you have peace of mind and don't need to worry.
Continuous
Sensors track daily activity patterns — fridge openings, bathroom visits, sleep/wake cycles. No cameras, no microphones. The system learns what "normal" looks like and flags deviations.
→ "Has the fridge been opened today?" answered without a phone call
When Triggered
If sensors detect a potential fall or prolonged inactivity, the 24/7 command center is alerted. A professional responder is dispatched — not an ambulance, unless medically necessary.
→ The "security blanket" that replaces 3 a.m. panic
Daily
A simple green/yellow/red status showing activity levels, visit notes from the Concierge, and any flagged anomalies. No calls needed. No guilt spirals.
→ Peace of mind on your phone - no intervention needed
Weekly
A concise weekly digest: observations, mood or mobility changes, meals prepped, walks completed. Designed to take 2 minutes to read.
→ Replaces the random "checking in" calls that stress everyone out. Focus on catching up and sharing stories instead.
Monthly · The Clinical Layer
This is the layer that catches problems before they become emergencies -and takes the "medical project manager" burden off the family entirely.
The Clinical Coordinator cross-checks your medications against what's been prescribed. Missed doses, expired prescriptions, and dangerous interactions are flagged.
A one-page summary of the month's observations: weight changes, appetite shifts, mobility decline, mood patterns, sleep disruptions. Written in plain language with clinical context.
Before your next physician appointment, the Clinical Coordinator prepares a brief for the doctor -observations, concerns, and questions to raise. On the Complete plan, the Coordinator can attend the appointment as a professional advocate.